Why AI benchmarks fail customers
For years, AI in customer experience has been evaluated through benchmarks: accuracy scores, response times, and model rankings tested in controlled environments. These metrics helped teams compare early models and track technical progress.
800 vs 888 vs 877: Does the prefix matter?
Every toll-free prefix connects calls the exact same way, so why does an 800 number cost more than an 888 or 877? We break down what’s actually different, and when it’s worth paying for.